At Reform Cleaners, customer satisfaction is our priority. This policy outlines the terms for returns, refunds, and service guarantees.

1. Service Satisfaction Guarantee

• If you are not satisfied with our cleaning service, please contact us within 24 hours of service completion.
• We will arrange a free re-clean of the specific area in question, subject to review and approval.
• Refunds will only be considered if the re-cleaning does not resolve the issue.

2. Refund Policy for Cleaning Services

• Full refunds are provided only if a cancellation is made at least 24 hours before the scheduled cleaning.
• Partial refunds may be considered for last-minute cancellations or dissatisfaction claims (subject to management review).
• No refunds will be issued for services already rendered unless there is a verified service failure.

3. Return & Refund Policy for Products (If Applicable)

• Cleaning products or equipment purchased from us can be returned within 7 days of purchase if unused and in original packaging.
• Refunds will be processed within 5-7 business days after receiving and inspecting the returned product.
• Shipping fees (if applicable) are non-refundable. The customer is responsible for return shipping costs.

4. Non-Refundable Cases

• Refunds are not provided for:
  
  • Services completed to industry standards where no service failure is found.
  • Last-minute cancellations without sufficient notice.
  • Customer dissatisfaction based on personal preference rather than service quality.
  • Products that are used, damaged, or not in original packaging.

5. How to Request a Refund or Return

• Contact us at [Email/Phone] within the allowed timeframe.
• Provide order details, service date, and a brief explanation of your request.
• Refunds, if approved, will be issued to the original payment method.

6. Contact Us

For inquiries, bookings, or complaints, please contact:
📧keyindiachemicals@gmail.com